15 February 2024

Enhancing the Stayover Experience: Insights from Customer Feedback in 2023

In our continuous pursuit of providing exceptional workforce accommodation, Stayover values the feedback from our customers and guests across Australia.

Your experiences shape our commitment to delivering quality service.

Here's a closer look at the key themes emerging from your valuable feedback:

1. Positive accommodation experience: A home-away-from-home

One consistent theme in your feedback is the appreciation for the overall accommodation experience. From comfortable rooms to delightful meals, many of you have expressed satisfaction, making Stayover a preferred choice for your stay.

2. Efficient booking process and customer service

Our commitment to providing a hassle-free experience starts at the booking process. Your positive comments highlight the efficiency of our booking system and the pleasure of interacting with our dedicated Reservations team. We understand the importance of a smooth process in ensuring your needs are met promptly.

3. Delicious dining experiences

While some praise the quality of the meals on offer, there are differing opinions, particularly concerning consistency. We are actively working to ensure a consistently delightful culinary experience for every Stayover guest.

4. Investing in comfort

We're investing in regular maintenance and updates to ensure a comfortable and well-maintained environment for your stay.

Stayover is more than a place to rest - it's an experience shaped by your feedback.

Your insights guide our continuous improvement, and we're dedicated to making Stayover your preferred choice for workforce accommodation.

Thank you for being an essential part of the journey towards excellence.

Do you have feedback you'd like to share? Please reach out to our team below.

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