In the world of workforce accommodation, it’s not just about the physical space; it’s about the people, relationships and the Stayover way.
At Stayover by Ausco, we’ve always believed that providing outstanding service goes hand in hand with building long-lasting and loyal customer partnerships. That’s why we invest in a robust feedback program centered around Net Promotor Score (NPS) to better understand and enhance our customers’ experience.
What is NPS, and why does it matter?
NPS is a metric used to gauge customer loyalty and satisfaction. It’s a simple yet powerful question “On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”. This question provides us with valuable insights into what our customers truly think about us.
Our most recent quarterly NPS score of 45 is a testament to the loyalty and satisfaction of our customers. 49% of respondents are not just satisfied with Stayover by Ausco; they are enthusiastic about recommending our product and services to others. This score reflects the trust and confidence our clients have in us.
We listen to our customers
We believe that all feedback whether positive or constructive is an opportunity for growth and improvement. It strengthens our relationships with our customers.
Outstanding service as the foundation
Providing outstanding service is our way of doing business at Stayover. We understand that our customers rely on us to deliver quality accommodation solutions that meet their unique needs. But it’s not just about the buildings, it’s about the entire experience, from the initial enquiry to our resident first operating policy and village experience.
Building long-standing and loyal customers
Our dedication to outstanding service and our NPS program has helped us build more than just workforce accommodation villages; they’ve helped us forge lasting and loyal customer relationships. We’re proud to have customers who return to us time and again because they know they can trust us to deliver on our promises.
It’s not just a portable building
So, what sets Stayover apart? It’s our unwavering commitment to service excellence, our willingness to listen and learn from our customers, and our determination to improve. We take the time to truly understand your requirements for your team and your business.
But you don’t have to take our word for it. Hear directly from some of our loyal customers and their experiences with Stayover below.
Stayover in Dysart is a fantastic accommodation venue and my first preference to work with for our company accommodation requirements when working in and around the Dysart area. Our workers enjoy staying there and they are a pleasure to deal with when booking or amending our accommodation requirements.
The food at Stayover has been amazing the last week. Loving the new crib, fruits and breakfast options - pancakes are especially delicious! Great work.
I have stayed at seven camps. The [Stayover in Dysart] village... is unique. The atmosphere is peaceful and laid back... welcoming, friendly, professional... I enjoy the larger than normal beds. I really enjoy having a carpeted floor... Rooms are cleaned to perfection and the beds are made like professionals. It is my favourite camp thus far.
Kingfisher is the best village I have ever stayed at. I'm nearly 60 so I've been to a few! The staff are just amazing - reception, chefs, kitchen staff, all of them. The food is restaurant quality. Rooms are clean, great mattresses and pillows. Shampoo and soap in the bathrooms are a nice touch. Kingfisher's grass and the trees, it just makes you happy. To grab a few beers on the grass and chill, watch the sun go down is an amazing way to end the day. I can't say enough about Kingfisher.
A massive thank you to all the management and staff at Kingfisher for putting up with the crew for the past few years! I can honestly say it felt like a home away from home for myself and I'm sure my colleagues would agree. Friendly people, great service, awesome management and the amazing food. It really is the whole package.
My room.. was spotless and exceedingly comfortable, with heating, air conditioning, cable television and a fridge. In all my travels, I cannot remember sleeping in a motel room better equipped or better planned.